NJSS staff in Mendi complete two-day customer service training

A total of 20 participants from the National Judicial Staff Services (NJSS) in Mendi, Southern Highlands Province, successfully completed a two-day customer service training last week.

PNG Centre for Judicial Excellence Program Officer for the NJSS and training facilitator, Mr. Peter Michael said out of the 20 participants, 12 were from the National Court and eight (8) from the District Court.

“The purpose of the customer service training was to build capacity of staff, and ensure:

  • there’s efficiency in the day-to-day operation of the Court’s affairs and administration of justice;
  • public confidence is maintained in relation to the work of the Courts;
  • there is no discrimination in the workplace when it comes to serving the public;
  • discipline and professionalism is practiced and maintained at all time; and
  • All encounters at the Court goes well and clients walk away satisfied.

Mr. Michael said both the National Court and District Court participants were impressed with the program, stating that it was a gray area that has been lacking training and capacity building for past years.

“The training will help contribute to changing the perception of public on the Courts, and to ensure that Courts become the most desired place to settle disputes,” Mr. Michael said.

Mr. Michael said the training is recommended for the NJSS management to consider qualified customer service officers in the provinces. This is to ensure that there is effectiveness and efficiency in the public relations section and in the administration of justice.

Participants with their certificates after the training

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